DI-Smart Automatic Watering System

LetPot offers delivery services in numerous countries across Europe and the Americas. As our product collections differ in weight, the shipping costs for standard and expedited options may vary. For more information, kindly consult the shipping table provided in our policy section.

Order Processing Time:
Order Processing Time: Orders are processed for shipment within 2–3 business days, subject to stock availability. Transit times listed on our website are in addition to this order processing time.

Shipping Location:
LetPot Ships to most countries in Europe and America, however, there are still some areas that we can NOT deliver.

• Remote areas and countries that our product cannot reach.
• P.O. Box deliveries will not be accepted at this time. If you enter a P.O. Box into the shipping address, there is highly likely your order will be returned as undeliverable.
• APO/FPO/AE address - We can no longer accept orders shipping to Military addresses, like Puerto Rico or Guam.
• Free shipping is available on orders over $29, with exceptions for certain heavy or oversized products and select destinations. To keep product prices competitive, any applicable shipping surcharges are calculated separately and clearly displayed at checkout. Additional charges may also apply due to extraordinary circumstances, such as major transportation disruptions, conflict, or sanctions affecting delivery routes.

Delivery Time:

LetPot has product stocks available in various locations including the US, Canada, Australia, Hong Kong, and mainland China. The delivery time for your order will depend on your specific location and the shipping method you select.

For hydroponic growing systems, watering systems, seed starters equipment:

For most of the accessories

(e.g. g Grow lights, Plant food, Cycling pump, Supporting rods, Most of the accessories, etc...)：

Notice: Due to tariff policy, some US-bound accessories may no longer qualify for free shipping. Please refer to the checkout page for actual shipping costs. We apologize for the inconvenience.

For LED Light, shipping costs refers follows.

For the Smart Planter, the shipping cost refers below:

Once you place your order, you will receive a confirmation email, and the tracking number will be sent to you automatically by the follow-up emails.

If you need any help with your order, please contact us via service@letpot.com and we're happy to help you. Also you can track the shipping status at Track Your Order

by email and order number.

Cancellation & Order Changes:
Once an order is submitted to our fulfillment center, we cannot cancel or make adjustments to it. Please be sure to review the shipping address before submitting your order. Once an order has been submitted to our fulfillment center, you will be subject to the terms of our Return Policy.

Orders can Not be canceled once they are submitted to our fulfillment center.

At LetPot, we are committed to ensuring that our customers are fully satisfied with their purchases. However, we understand that there may be occasions when you need to return a product. This Refund Policy is designed to provide clear guidelines and procedures regarding returns and refunds. Please read this policy carefully to understand your options and how we can best assist you.

Refund Eligibility

All LetPot products purchased through our official website are covered by a 30-day refund guarantee. To qualify for a refund, the following conditions must be met:

• You must provide valid proof of purchase (such as an order number, purchase confirmation email, or invoice).
• The product must be unused, with all original tags intact, and returned in its original packaging and original condition as received.
• For returns not related to product quality issues, the customer is responsible for covering the return shipping costs.

Products purchased through authorized distributors, retail partners, or third-party websites are subject to their respective return and refund policies. We are unable to process refund requests for purchases made outside of the official LetPot website.

How to Request a Refund

To initiate a refund, please follow the steps below:

1. Contact our customer service team at service@letpot.com and clearly state the reason for your return.
2. Once your request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send the package.

Please note that returns sent without prior authorization will not be accepted.

Refund Processing Time and Method

After we receive and inspect your returned item, we will notify you of the status of your refund request. If approved, the refund will be automatically issued to your original payment method.

Please be aware that processing times may vary depending on your bank or credit card provider, and it may take additional time for the refund to appear in your account.

Contact Us

Customer satisfaction is always our top priority. We are dedicated to providing high-quality products and exceptional service. If you have any questions or concerns regarding this Refund Policy, please do not hesitate to contact us at service@letpot.com. Our customer support team is always ready to assist you and will do our best to ensure a positive shopping experience.

Thank you for choosing LetPot. We look forward to serving you again in the future.